tag:blogger.com,1999:blog-235433516644980443.post362267292528614922..comments2024-03-27T05:08:10.195-04:00Comments on Jeff For Banks: Breaking Branch MediocrityJeff Marsicohttp://www.blogger.com/profile/12153599647481141591noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-235433516644980443.post-59817196154452931262015-03-05T03:07:48.912-05:002015-03-05T03:07:48.912-05:00Nice post!Nice post!karter.martinhttps://www.blogger.com/profile/03032888586597948362noreply@blogger.comtag:blogger.com,1999:blog-235433516644980443.post-2512100266602763602015-02-23T10:00:04.833-05:002015-02-23T10:00:04.833-05:00Joann,
I agree with your points on three levels o...Joann,<br /><br />I agree with your points on three levels of bankers. In practice though, as long as we measure business banker success by their monthly loan production, they will want to leave small businesses (businesses that borrow very little) in the dust. They don't want to waste their time on a "hairy" $100k line of credit. They're working on a multi-million dollar CRE deal!<br /><br />Realistically, that segment should be left to the branch, and they should be trained and empowered to serve them as trusted advisors, in my opinion.<br /><br />Thank you for the comment!<br /><br />~ JeffJeff Marsicohttps://www.blogger.com/profile/12153599647481141591noreply@blogger.comtag:blogger.com,1999:blog-235433516644980443.post-68578736883251880502015-02-23T09:00:51.266-05:002015-02-23T09:00:51.266-05:00Jeff - just a couple things...
1) I agree wholehe...Jeff - just a couple things...<br /><br />1) I agree wholeheartedly with training bankers and having a path to success. There was a great Fast Company article a few years back about how Special Ops goes throught training. It is basically the outline you presented here. How in the world do we expect our staff to be "trusted advisors" if they are not constantly educated and are expected to keep up to date.<br />2) I think there should be 3 levels of bankers: Retail bankers, Business Bankers, Wealth. Retail bankers should be able to manage every expectation of the retail customer. Business Bankers should be able to manage every expectation of the business customer (NOT JUST LENDING!) as well as understand how retail products can assist the owners and employees. Wealth should take the best of the best and do it all for them. That's all that's needed. All bankers should be EXPECTED to meet the customer at anytime and anyplace.<br />3) The last point - communicating strategy - every person in the bank, from the facilities workers up to the highest levels, needs to be able to articulate it. Because if they don't, they don't know when their actions actually effect it.<br /><br />Great article - although I couldn't figure out how to post so it looks anonymous!! :-) Joann MarsiliAnonymousnoreply@blogger.com